Terms & Conditions
Welcome to the Highwood Equestrian website
This website is owned and operated by Highwood, a company registered in England and Wales with company registration number 4296364 whose registered office is at Maen, Culliford Road, Dorchester DT1 1QQ. Our VAT registration number is 785 7326 84 and for the purposes of the Data Protection Act 1998, Highwood is the data controller.
Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using this website, you signify your agreement to be bound by these terms.
We will endeavour to provide uninterrupted, error free access to the website, however this can not be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs. We will try to ensure that this is for the shortest time possible.
Our Contract (Order)
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from Highwood, you will be sent an email confirming receipt of the order and the order details. A contract between you and Highwood will only take place once the order has been accepted, processed and items dispatched.
All products offered for sale by Highwood are priced in Pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. The price we charge is that displayed on our website at the time of ordering. Although we endeavour to maintain accurate prices, we reserve the right to correct a price if an error has been made. You will be entitled to either accept the new price or cancel and accept a refund. If the correct price is higher, we will either contact you to advise you and request instructions before dispatch, or cancel the order and notify you accordingly. Payment is taken at the time of ordering and is processed by a secure Payment Provider. The registered address of the card holder is required in order to validate the transaction.
These terms and conditions are governed in accordance with the laws of England and Wales . You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.
We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.
Special Order Items
All items ordered specially such as those sourced outside our usual stock, those with personalisation or custom made body protectors are non-returnable.
CREDIT or DEBIT CARD - The fastest way to pay for immediate dispatch (stock dependant). We accept all major credit cards (excluding Diners Club Cards). Cards are debited at the point of order.
We accept online payments through a secure environment by credit or debit card and transactions are shown in Pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.
Offers & Promotions
Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offer.
Multi-buy promotions including buy one get one free and 3 for 2 offers will only apply to the items stated and must be purchased within one transaction.
If free postage is offered, it applies to a Standard Delivery only and excludes quoted and overseas deliveries.
Highwood reserves the right to amend or withdraw promotions at any time, should circumstances change.
If you return a promotional item, Highwood reserves the right to charge you (using the payment method you used for the original order) for the item you received free of charge, without notice, at the then current Highwood price.
If you return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price. This does not affect your statutory rights.
You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse.
If you wish to return an item, please email us for an authorisation number and return the goods to:
Returns Department, Highwood, Warrior Avenue, Yeovil, Somerset BA22 8XQ
PLEASE NOTE: Sale Items are non-refundable: we will exchange or send vouchers to the value,
Fair Wear & Tear Guarantee
Our products are guaranteed for 12 months from the date of receipt, providing they are used in accordance with the manufacturers’ recommendations. If we feel it is necessary goods will be returned to the manufacturer for their comments. Please allow 30 days for an exchange or refund in these instances.
This is in addition to your statutory rights.
Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974). Please ensure that items returned are clean and dry.
Please note: For Hygiene reasons, Underwear is non-returnable.
Goods ordered from Highwood for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches its destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.
Your Shopping Account
When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.
When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.
Highwood reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified. Highwood charge for items at the point of order therefore any payment made for a cancelled order will be refunded immediately.
Please Note: We are only given a 10 minute time frame in which we can add or amend orders after you press the Order Now button.
The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent.
You may copy or print details for the sole purpose of using the website while connected to the Internet.
You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.
You must not use the website for fraudulent purposes, spamming or any unlawful activity.
The information contained in the website is for information purposes. Highwood is not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.
All content on the website is the property of Highwood, its affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.
LinksThe website may contain links to other websites. Highwood is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.